You should receive your Hipsim 2-5 days prior to you departure.
This is a SIM rental service, so we’ll need you to send it back to us when you’re done using it.
We’ll provide you with a return envelope that you should place in the mail upon returning to the U.S.
SIM cards should be mailed at latest within 3 business days of your return.
Yes, at a shipping fee of $20. Unfortunately we are unable to guarantee next-day delivery, but in time-sensitive circumstances we will do our best to meet your needs. Please call our office if you are in need of an urgent rental.
The access code is simply the easiest way to dial internationally. It lets you dial to the U.S. and Europe without paying excessive roaming fees.
All you need to do is have the given contact in your favorites and then dial. For greater convenience, we recommend downloading a free app which will put in the access code for you once you begin dialing the international prefix.
The call will not be included in your unlimited minutes, and you will be charged a rate of 50 cents per minute. Fortunately with our user-friendly app, it’s extremely easy to enable the access code and avoid this fee.
Absolutely. We allow you to choose a U.S. number, and you can forward your current number to the one provided by Hipsim. This enables you to have your current number ring even while traveling internationally.
Payments are made upon reservation. Any future charges from usage not included in your plan (such as from texting or unqualified international calls) will be billed within 30 days of your return to the U.S.
We accept American Express, Discover, Visa & Mastercard credit cards. If you would like to use an alternative payment method, please contact us.
Yes, there a $100 authorization charge that will be removed once the SIM is returned to us.
Your SIM will start working at 12 AM the day that you land abroad.
Yes, but your call will be charged at a rate of 50 cents per minute. (rates are subject to change)
You will always have access to an unlimited amount of data. However after 5 GB of usage, your speeds may slow down.
You will receive a U.K. phone number with the prefix 44.
No. With Hipsim you will have the convenience of remaining with the same phone number in all 40 countries.
Yes. Please note that texting within your country will be charged at a rate of $1 per text, and international texts will be charged at $2 per text.
We recommend using WhatsApp, a free app to send and receive messages using your plan’s data.
Currently, your phone will not be usable as a WIFI hotspot. However, you will be able to take advantage of your unlimited data at all times.
To verify if your phone is unlocked for international use, you must check with your current carrier. For example, Verizon 4G smartphones are all unlocked.
For iOS users, APN settings will change automatically. For Android users, we will provide you with simple instructions for changing the APN.
No worries! We have a stellar customer support team ready to help around the clock, wherever you are.
Yes, our minimum rental is 7 days.
Yes, please contact our offices for further details.
Absolutely, we are happy to offer discounted group rates. Please contact our office for more information.
You will have premium service and superior pricing. For exact details, please reach out to our office.
We will be launching additional rental options within a couple of months, including a Global SIM that will offer unlimited usage anywhere in the world. If you are in need of such a SIM at an earlier date, we encourage you to contact our office to see how we can best fulfill your needs.