Terms & Conditions

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Cost of Service:

  1. SIM rental fees for Europe are charged at a fixed rate of $10 per day with a minimum rental period of 7 days.
  2. iPhone 4 rental option is an additional $6 per day and iPhone 5/5c is  an additional $8 per day.
  3. Renting a U.S. number will be billed at an additional $2 per day.
  4. For security purposes, we will charge a $100 pending authorization fee with your rental that will be refunded when your SIM is returned
  5. If choosing the iPhone option,  we will charge an additional $200 pending authorization fee with your rental that will be refunded when your iPhone is returned.
  6. Text messages within your country will be charged at a rate of $1 per text
  7.  International text messages will be charged at a rate of $2 per text.
  8. Calls that are dialed without the access code will be charged at a rate of $1 per minute.
  9. A $5 activation fee will be charged for each country entered after your first country.
  10. Payments are to be made upon reservation. If you have incurred additional charges from usages not included in your plan, you will receive a final bill within 30 days of your return to the U.S.

Fee for damaged or lost phone

  1. iPhone rental includes damage insurance ($60 deductible applies).
  2. If your iPhone is Lost or stolen you you will be charged a $400 replacement fee.

Important: Fee for roaming in a country that you have not selected

  1. By using our service you agree, that if you are roaming (using our service i.e Voice or Data) in a country you have not selected or that is not covered in our hipsim coverage map, you will incur a charge of $45 + NYS Tax per day. (Ukraine is not covered in our Europe hipsm plan).

Feature’s included in Europe Hipsim Plan

  1. Unlimited national calling
  2. Unlimited calling within Europe using the access code
  3. Unlimited calling to the U.S. (UK users must use access code)
  4. If the access code is not dialed when in UK, your call will be charged at a rate of $1 per minute.
  5. Unlimited data. Note that after 10 GB of data usage, your internet speeds may be lowered.

Cancellation Fee

If you reserve a SIM rental and then cancel your service, you will be charged a $50 cancellation fee. If your SIM has already been shipped at the time of your cancellation, the fee will be increased to $65.

Shipping

Hipsim is not responsible for shipping delays. If a package marked for overnight shipping is received late, Hipsim does not bear responsibility, as we do not control the mail courier service.

Returns & Late Fees

Hipsim reserves the right to charge a late fee for SIM card rentals that are returned late. Upon returning to the U.S., you will have a three day grace period to mail us your rented SIM card. After the conclusion of this grace period you will be charged at a rate of $10 per day. After 14 days have passed, you will receive a final $50 late fee.

PLEASE NOTE: Unless requested, we do not send any invoices for late fees.